Accreditation
The BSI Kitemark
One of the most recognised symbols throughout the world for quality and safety. Holding it is a statement to the outside world that we conduct our business to a high standard.
Shine! holds the Vehicle Damage Repair Kitemark, showing that all of our trained technicians have the technical competence to carry out repairs to the highest standard. Working with the BSI has helped us reverse the perception that repairs carried out in a mobile environment are inferior to ones done in a traditional bodyshop - and it keeps us improving through their regular audits.
Since 2010
The history behind the Kitemark
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2010
We first engaged with the BSI, who supported us in laying down the foundations that became Shine's processes and procedures, working towards the Kitemark.
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2012
We achieved our goal - becoming the first fully employed mobile repairer to hold the BSI Vehicle Damage Repair Kitemark. Our first van to carry the Kitemark went out on the road that year.
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2018
Shortlisted for the BSI Excellence Award, having spent several years passing audit after audit and honing our skills within the sector.
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2019
Shortlisted again for the BSI Excellence Award - and this time, we won.
In practice
More than a certificate on the wall
The BSI conducted a case study on Shine! to show how the Kitemark helped grow the business. We've used the Kitemark framework throughout Shine!, and it has helped us with compliance and the continuation of the business ever since.
Mirroring the same procedures as the BSI's own audits, our in-house Quality Assurance team conducts regular audits across the business to make sure every repair is carried out to a high standard - a big part of why our customer feedback rating sits at 94.34%.
Why it matters to you
- The Kitemark's worldwide recognised status has been a major factor in winning contracts with Toyota/Lexus, Mercedes-Benz and Suzuki, among others.
- It's independent - BSI audits are carried out by a third party, not self-certified by us.
- It's specific - the Vehicle Damage Repair Kitemark is written for exactly the work our technicians do.
- It's ongoing - we're audited on a recurring basis, not awarded the mark once and left alone.
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